Need help in using our WordPress theme?
Thank you for purchasing Fraxinus - WooCommerce WordPress Theme! We’re very pleased that you have chosen our plugin to extend your website. We’re doing our best not to disappoint you! Before you get started, please check out these documentation pages. Fraxinus Theme can only be used with WordPress and we assume that you already have it installed and ready to go. If you don’t, please see WordPress Codex to get started.
Before using Fraxinus Theme, please meet the following requirements:
All of our items come with free support. For some help you can reach to our dedicated support forum. Free support is limited to questions regarding the themes features or problems. We provide premium support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, feel free to contact us on premium@createit.pl.
Step 1 – Click Here to create a free forum account. You’ll need your Themeforest purchase code, which can only be received when purchasing the theme from Themeforest.net.
Step 2 – Enter your Themeforest Purchase Code, an e-mail and a password.
Step 3 – Once you have an account, sign in to the forum and get started.
Step 4 – Find your theme on a forum home page.
Step 5 – Create new issue by clicking on a button at the right.
We urge you to follow the steps below, before you post a new topic on the forum, to speed up your request. It’s in everyones interest and will benefit in making the entire forum more efficient:
Step 1 – Always check the Documentation and the Knowledgebase Section . Most questions are already answered in those areas.
Step 2 – Always use our Forum Search before you post, it’s possible that your issue has already been brought up and answered.
Step 3 – If your question hasn’t been brought up, please post a new topic. Always be as specific as possible. Creating a topic requires entering the live URL to your home page or page that shows the issue in question. It also has bars for WP and FTP login info, which aren’t required, however, providing us with your login information can save a lot of time for both of us. Login credentials are securely stored and accessible only by our support staff.
Step 4 – We usually answer questions in 24 hours on working days. However if you don’t get any answer in 72 hours bump up your question or send us an e-mail.
Our support hours: 10:00 AM – 6:00 PM UTC +1 on Monday to Friday.